Understanding Your Sauna Delivery Process
Before your sauna is shipped, our customer service team will reach out to provide all the necessary details and address any specific delivery requirements. This includes discussing potential challenges, like difficult property access, which may incur additional charges. To make things easier for you, we’ve outlined the key steps of the delivery process below so you can be fully prepared for your sauna's arrival!
Shipment Types
- Smaller Shipments (LTL - Less-Than-Truckload): This method is commonly used for transporting small to medium-sized saunas, offering secure delivery without the need for a full truckload.
The Packaging
Your highly anticipated sauna kit will be carefully packaged and shipped securely on one or two pallets, based on the size of the unit. This ensures that your sauna arrives safely and intact during transportation.
Below are examples of typical packaging (may vary depending on the sauna model)
Scheduling Your Delivery
We ensure that your sauna arrives at a time that suits you best! Every sauna delivery requires a scheduled appointment. Once your sauna reaches a nearby shipping terminal, the carrier will reach out to arrange a convenient time for delivery. This means your sauna won’t show up unexpectedly—you’ll always be part of the process and kept in the loop about the timeline.
What to Expect on Delivery Day
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Liftgate Service: No need to worry about lifting heavy items! The driver will use a liftgate to safely lower the pallet(s) to ground level, making the offloading process simple and smooth.
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Curbside Delivery: The standard delivery service will leave the sauna kit curbside, typically close to your driveway or garage. Please note that this service does not include moving the sauna to your doorstep.
Inspecting Your Shippment Upon Delivery
Once your sauna arrives, it’s important to inspect the packaging for any signs of damage. If you notice minor issues such as scratches, scuffs, or small dents on the outer cartons, please make sure to note these on the delivery receipt.
If you notice any significant damage—such as large holes or punctures that have impacted the wood inside—please refuse the delivery, and we will immediately arrange for a replacement to be sent.
We take exceptional care in packaging and shipping our saunas to ensure they arrive in pristine condition. Should you encounter any damage or missing parts upon delivery, contact our support team right away, and we’ll prioritize getting everything resolved promptly.
Your satisfaction is our priority, and we’re here to ensure a smooth and hassle-free delivery experience!
